Terms of purchase

Bernhard's Koffert is both a real store and webshop. We test and use as much of our product range as possible to make sure our customers are satisfied and coming back. Do not hesitate to contact us if you need advice on fit, size and other before ordering in the webshop. You can reach us at +4651512122 or via info@bernhardskoffert.se.

Our terms of purchase comply with the Swedish Consumer Buying Act, the Distance Buying Act and the E-Commerce Act. The same rules are valid in all countries within the EU.

Use Google Chrome

If you use Google Chrome as your browser you can choose to get the whole site translated to your language!

Export

Countries within the EU

No problem! We can ship to to most countries within the EU. For Greece, Malta, Italy and Cyprus see "Rest of the world" below. You will receive a notification via SMS or e-mail. Shipping time 3-5 weekdays. You pay with PayPal (no account needed) and freight goes with DHL Parcel Connect. If you want to return the package you have to cover the cost yourself. We will only refund the cost of the goods, not the cost for freight. Call or e-mail us to get the right size and fit!

Norway

Yes we can! You can place an order in our webshop. Freight goes with DHL Parcel Connect. You have to cover possible local costs for customs and local VAT. A return is possible but our experience is that it can be costly and not worth doing. If you want to return the package you have to cover the cost yourself. We will only refund the cost of the goods, not the cost for shipping or customs fees. We will also charge a fee of up to 250 SEK for return handling in customs.

Rest of the world

Yes we can! You can not place an order in our webshop but you can e-mail us what goods you are interested in. We get back to you with shipping and handling cost and estimated shipping time. We send an PayPal invoice that has to be payed before we ship. You don’t need a PayPal account and can pay with credit card. You have to cover possible local costs for customs and local VAT. A return is possible but our experience is that it can be costly and not worth doing. If you want to return the package you have to cover the cost yourself. We will only refund the cost of the goods, not the cost for shipping or customs fees. We will also charge a fee of up to 250 SEK for return handling in customs.

 

Withdrawal, replacement, complaint

You have 14 days of withdrawal and replacement on all items except underwear (briefs, swimwear, socks) and specially ordered items. The withdrawal period is valid from the day you received the item.

You are required to keep the product in as good condition as when you received it. You may not use it, but of course, try the fit and examine it. Labels should remain.

You lose the right of withdrawal if the product smell smoke or sweat, looks used, is damaged or lost due to poor packing.

Contact us if you want to switch to different size or if the item is defective or we sent you the wrong product.

We will refund what you have paid for the product within 14 days from the date we received it. We do not refund shipping costs.

In case of complaints, we will always be responsible for the cost of shipping and the cost of shipping goods that replace defective goods.

Price, payment and shipping

Each item is listed with price including VAT. In the cart you can see the total price including VAT and shipping fee. If you order from outside the EU prices are recalculated and listed without VAT in the shopping cart.

Payment will be handled by PayPal (no account needed).

Shipping method is dependent on where you live.

Delivery time is stated in the shopping cart under the respective shipping method. If a product has a different delivery time, it is stated at each item.

Packages not collected

Not picked up goods is returned to us. For those packages, we reserve the right to charge you for return shipping and handling fee of 250 SEK.

Force majeure

In case of war, revolution, strike, lockout, natural disaster or similar events, force majeure applies. If this affects us, we do not have an obligation to comply with the agreement but inform the customer about this.

Dispute

In case of a dispute, we will follow the recommendations of the Swedish General Complaints Board.

Cookies

This webshop uses cookies. A cookie is a small text file that is stored on your computer and contains information to help the web shop identify and track users. Cookies are available as session cookies and as cookies stored permanently on your computer. Meanwhile for your first visit to the web store, your browser will be assigned a session cookie that is unique and used to not mix you up as a user with other users. In order to use the online store, you should allow cookies in your browser. This type of cookie is only used to give you a better experience and support and does not store any personal information about you. In this shop cookies are used to keep track of your shopping cart, your preferences and which pages you visited in order to give you a better customer experience and support. You can even delete cookies in your browser when you finished your order with us.

Personal information

When you place your order with us, you acknowledge that we are allowed to store and use your personal information to complete the agreement with you. You have the right under GDPR to obtain the information we have registered about you. If it is incorrect, incomplete or irrelevant, you may request that the information be corrected or removed. Please contact us by email. Your personal information is stored maximum 3 years after your last order.